SHIPPING POLICY

NOTICE FOR U.S. CUSTOMERS

In the event that the customer refuses delivery of their package we may provide store credit once the package has been successfully returned to our facility. Please note there is a $20.00 USD deduction applied to all US package refusals which have received the previously available free Standard Shipping shipping offer.

 

Orders will be shipped from our warehouses in Toronto, ON and Houston, TX. All US orders will be shipped from our Houston warehouse effective November 17th, 2025. Product-specific fulfillment locations can be found in the Fulfillment Centre Directory below. Shipping time does not include processing time. Estimated processing time on all orders is 3-5 business days unless otherwise stated. 

Please note that we do not cover the cost of duties and taxes if charged. Failure to pay the duties and taxes through the courier website ahead of time can delay the delivery of your package as not all couriers are able to collect this fee at the door.

All VARENNE packages are shipped with a Signature Requirement as a measure to prevent theft; as such someone must be present at the time of delivery in order to recieve the package.

 

SHIPPING RATES, TIME PERIODS & DESTINATIONS:

CANADA: Domestic Shipping Within Canada is $10 (Includes Tracking & 1-5 Business Days Delivery Time)

UNITED STATES: International Shipping to the US is $12 (Includes Tracking & 3-5 Business Days Delivery Time, and Up to 7 Business Day Delivery Time to Hawaii)

UNITED KINGDOM: International Worldwide is $20 (Includes Tracking & 3-5 Business Days Delivery Time)

EUROPE: International Worldwide is $20 (Includes Tracking & 3-5 Business Days Delivery Time)

ASIA: International Worldwide is $30 (Includes Tracking & 3-7 Business Days Delivery Time)

AFRICA: International Worldwide is $30 (Includes Tracking & 3-7 Business Days Delivery Time)

 

NOTE: It is the customer's responsibility to track and follow their shipment once it has been dispatched. In the event that delivery of your shipment is unsuccessful after three delivery attempts and/or you do not collect your package from the courier access point within the allotted time frame, the customer will be responsible for the cost of reshipping their order once it has been returned to our facility. Please note that this policy also applies to orders which initially qualified for free shipping. If the customer no longer wishes to receive their order after a failed delivery store credit can be provided only after the shipment is successfully returned to our facility; however the cost of shipping is non-refundable.

 

FULFILLMENT CENTRE DIRECTORY

Below is an up-to-date list of which fulfillment centre each of our products ship from. Please note that any international shipments are potentially subject to duties and taxes at the discretion of your country's customs office. All US orders will be shipped from our Houston warehouse effective November 17th, 2025.