Returns/refunds for regular price merchandise MUST be accompanied by an order number. All merchandise must be approved via email upon a return or refund. The merchandise needs to be in sellable condition, this means it must be unworn, in original packaging with tags attached. Once received, all products are held liable under our 5 day return/refund policy. After the 5 days all items are considered FINAL SALE. This means the item must be shipped within the 5 day period.
Once you have been approved for a return, you must send us back the merchandise with a tracking number. We are not responsible for lost or stolen packages. As soon as we have received the merchandise on our end we will issue you a refund within 1-3 business days.
SALE ITEMS: All sale items are FINAL SALE.
For any questions or issues please email us at Info@Varenneofficial.com
PAYMENT: All major credit cards, debit credit cards and Pay Pal are accepted.
CURRENCY: All currencies are calculated in USD.
SHIPPING & TRACKING: Once your order is ready to be shipped you will be provided with an email notification. The email will contain your Tracking #. The Tracking # will allow you to track your package directly on: USA & International: www.dhl.com
PROCESSING TIME: Orders typically ship out the next business day. Orders placed Friday-Sunday will ship out on Monday.
SHIPPING RATES, TIME PERIODS & DESTINATIONS:
Our warehouse is based in Toronto, Canada. All orders will be shipped from Toronto.
Express Domestic Shipping Within Canada is $7 (Includes Tracking & 1-5 Business Day Delivery Time)
Express Worldwide Shipping to the US is $13 (Includes Tracking & 1-2 Business Day Delivery Time, and Up to 3 Business Day Delivery Time to Hawaii)
International Worldwide Express is $25 (Includes Tracking & 2 Business Day Delivery Time)
International Worldwide Express is $25 (Includes Tracking & 3 Business Day Delivery Time)
International Worldwide Express is $35 (Includes Tracking & 3 Business Day Delivery Time)
TAXES & DUTIES: Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Duties and taxes on international shipments will be billed automatically to the recipient.
CONTACT: If you have any questions or concerns please contact us at or you may submit a form below, we will get back to you in 1- 2 business days.